Privacy Policy

Last Updated: 16 October 2026

This Privacy Policy explains how Guber ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use the Guber application and website (together, the "Service"), including rides, courier deliveries, the Food Hub, and driver services. Guber is a software development company providing community technology solutions and digital marketplace infrastructure; we act as a data user in respect of the personal data processed through the software we develop and operate.

We are committed to handling your information in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"). By creating an account or using the Service, you agree to the practices described in this policy.

1. Information We Collect

Account information. Your name, email address, and password (stored only as a secure hash). Google may also provide your name and email if you choose to sign up with Google.

Profile information. Your profile photo (face-verified at upload), preferred nickname, saved home and favourite locations, and your rider or driver rating.

Location data. See Section 3 for full detail on how and when we collect GPS location.

Financial information. We do not store your full card details. Payments are collected and processed by Stripe, our payment provider, under PCI-DSS standards. We retain only payment metadata (card brand, last four digits of saved cards) and transaction records - fares, credit purchases, tips, refunds, driver payouts - for accounting, receipts, and dispute resolution. Courier items and food deliveries never require you to share card details with drivers or cooks.

Documents and photos. If you apply to become a driver: your Hong Kong ID photo, golf cart permit number, and cart photo. If you place a courier delivery: optionally, photos of the item you are sending; drivers add proof-of-handover photos at pickup and drop-off. If you are a Food Hub cook: photos of your dishes.

Usage information. Ride, delivery, and order history; ratings and reviews you submit; in-app chat messages; device and app diagnostics; and analytics events (for example, that a ride was requested) used to operate, secure, and improve the Service.

2. How We Use Your Information

We use your information to:

• Provide the core service: matching riders with drivers, showing live locations and routes, and completing rides.
• Process payments, credit purchases, refunds, tips, driver payouts, and cook payouts, and email you receipts.
• Verify identity and eligibility - in particular, verifying that every driver is a Discovery Bay resident with a permitted golf cart.
• Enable in-app chat between the parties of a trip, delivery, or food order, while keeping phone numbers private.
• Maintain safety and trust: two-way ratings, cancellation tracking, dispute handling, and fraud prevention.
• Send you service notifications: ride status updates, scheduled-ride reminders, and account notices. Marketing messages are sent only with your consent and can be withdrawn at any time.
• Meet legal, accounting, and regulatory obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

3. Location Data

Location collection is essential to matching and tracking rides, and it works differently for riders and drivers:

• Riders: your location is used while you are booking (to place your pickup pin and show nearby carts) and during an active trip (to show driver progress and share pickup coordination). We do not track rider location between trips.
• Drivers: your location is collected continuously while you are online and available, including while the app runs in the background, so that nearby riders can be matched with you. Going offline stops location collection immediately.

Location data for a given trip is shared only with the other party on that trip, solely to fulfil it.

4. Camera and Photos

We request camera access only when you upload something: a face-verified profile photo, driver verification documents, courier item photos, or Food Hub dish photos. Camera access is never required for booking a ride.

5. How We Share Your Information

We share personal information only as needed to run the Service:

• Between trip parties: your first name, profile photo, rating, and in-app chat messages are visible to the other party (rider and driver, sender and courier, or buyer and cook) for the relevant trip, delivery, or order. Phone numbers are never displayed to other users - coordination happens through in-app chat.
• Service providers: Stripe (payments and driver/cook payouts) and our cloud hosting and analytics providers, each acting on our instructions under confidentiality and security obligations.
• Legal requirements: where disclosure is required by law, regulation, or a valid legal process, or to protect the rights, safety, or property of Guber, our users, or others.

Some of our service providers process data outside Hong Kong. Where that occurs, we use contractual safeguards to ensure your information is protected to at least the standard required by the PDPO.

6. Data Retention

We retain account and trip data while your account is active, and thereafter as long as needed to comply with legal and accounting obligations, resolve disputes, and enforce these terms. Chat messages are retained for a limited period after a trip ends for safety and dispute resolution. Driver verification documents are retained for the duration of the driver relationship and as required by law. You can request deletion of your account at any time from Profile settings (see Section 8).

7. Security

We protect your information with encryption in transit and at rest, strict role-based access controls, and row-level isolation so users can only access records they are entitled to see. Payment data is handled exclusively by Stripe. No system is perfectly secure, but we design the Service so that a breach of one user's account cannot expose another user's rides, payments, or messages.

8. Your Rights and Choices

You have the right, under the PDPO, to access and correct your personal data, and to ask whether we hold data about you. You may:

• Access and correct your information in the app (Profile settings) or by contacting support.
• Delete your account at any time using the Delete Account feature in Profile settings, which removes your profile and personal data (subject to the retention described in Section 6).
• Withdraw consent for marketing messages at any time.
• Stop location collection (drivers: go offline; riders: close the booking flow).

To make a formal data access or correction request, contact Guber support through the app.

9. Children

The Service is directed to adults. Riders and drivers must be at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact support and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above always reflects the current version. If we make material changes, we will notify you in the app before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

Questions, requests, or complaints about this policy or your personal information can be directed to Guber support through the in-app Contact page.